Welcome to Neckline Therapy! The terms “we,” “us,” and “our” refer to Ecom Innovations, LLC, doing business as Neckline Therapy (“Neckline Therapy”). Neckline Therapy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Neckline Therapy is built and operated on the WordPress platform, which enables us to provide the Services to you.

The following terms and conditions (these “Terms of Service” or “Terms”) describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing the online store or purchasing products, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is true, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately present our products and services. However, colors and product appearances may vary depending on your device settings.

We do not warrant that any product purchased will meet your expectations or appear exactly as depicted.

We reserve the right to modify product descriptions, adjust pricing, or discontinue items at any time without notice.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase the items in your cart. Neckline Therapy reserves the right to accept or reject any order at our sole discretion. Your order is accepted only when we confirm and process the payment.

Orders may not be cancelable after acceptance. If we decline, modify, or cancel an order, we will attempt to notify you through the contact information provided at checkout.

All purchases are subject to our Refund Policy.

You represent that purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect at the time you place your order.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.

You agree to provide accurate and current payment information. You represent and warrant that you are authorized to use the payment method provided and that all charges will be honored.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping delays. Delivery times are estimates only and not guaranteed. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content within the Services—including trademarks, text, images, graphics, video, product designs, and layout—is owned by Ecom Innovations, LLC (DBA Neckline Therapy) or its licensors.

You may use the Services only for personal, non-commercial purposes. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

Neckline Therapy trademarks may not be used without our written consent. WordPress trademarks belong to WordPress and Automattic, Inc. All other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may offer access to third-party tools or plugins integrated into our WordPress website. These tools are provided “as is,” without warranties or control by us.

Your use of optional tools is voluntary and at your own risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

All interactions with third parties are at your own risk. Review their policies before engaging in transactions.

SECTION 9 – PLATFORM RELATIONSHIP NOTICE

Neckline Therapy is built and operated on the WordPress platform. WordPress serves solely as a website and content management platform and does not process, manage, or participate in sales transactions made on our website. All sales and purchases are made directly with Ecom Innovations, LLC.

WordPress and Automattic, Inc. are not responsible for your transactions or any resulting damages. You expressly release WordPress, Automattic, and their affiliates from all claims arising from your transactions with Neckline Therapy.

SECTION 10 – PRIVACY POLICY

All personal information collected is governed by our Privacy Policy.

Because our website is operated through WordPress and may use third-party plugins, certain information may be processed or stored by WordPress, Automattic, or third-party service providers in other countries as necessary to operate and improve the Services.

SECTION 11 – FEEDBACK

If you submit any suggestions, ideas, reviews, or feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and publish such Feedback for any purpose.

You represent that you own the rights to all Feedback submitted. We may remove Feedback at our discretion but are not obligated to do so.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Services may contain errors or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, harmful, or misleading purposes, nor may you interfere with the operation or security of the Services.

Prohibited activities include (but are not limited to):
– Harassing or harming others
– Uploading malware
– Impersonation
– Collecting personal information of others
– Circumventing security features
– Sending spam or fraudulent communications

We may suspend or terminate your access for violations of these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice. You remain responsible for all charges incurred up to the termination date.

Provisions intended to survive termination—including Intellectual Property, Indemnification, and Limitation of Liability—will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” with no warranties of any kind, express or implied.

We do not guarantee that the Services will be uninterrupted, secure, or error-free. Your use of the Services is at your own risk.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Neckline Therapy, Ecom Innovations, LLC, and all associated personnel and service providers—including WordPress, Automattic, and any third-party plugin providers—are not liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Ecom Innovations, LLC (DBA Neckline Therapy), WordPress, Automattic, and any service providers or partners from any claims or liabilities arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will continue in full force.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver. These Terms constitute the complete agreement regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction in which Ecom Innovations, LLC is headquartered. You consent to venue and jurisdiction in those courts.

SECTION 22 – HEADINGS

Headings are for reference only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We reserve the right to modify these Terms at any time by posting updates to the website. Your continued use of the Services constitutes acceptance of revised Terms.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms should be emailed to: Support@Necklinetherapy.com

Business Information:
Ecom Innovations, LLC
DBA Neckline Therapy
Support Email: Support@Necklinetherapy.com
Phone: +1 (516) 212-4377